Customer Retention Specialist & Wedding Coordinator
Contact Dawn at:
Phone: (571) 437-1674
Dawn grew up in Toms River, NJ before moving to Virginia in 1992 after she got married. She then moved to South Riding in 1996 where she has seen tremendous growth here in Eastern Loudoun County. Having been married for almost 24 years, Dawn now has 3 children: Ryan (19) currently attending George Mason University where he is pursuing a degree in Business Marketing, and twin girls (16), Jenna & Kali, both sophomores at Freedom HS. Dawn has worked in sales/customer service for over 20 years, successfully working with customers to insure their experience exceeds their expectations. She has been a client and friend of Michael Helene’s for over 6 years and loves her passion for hair styling and her unique vision to put together a special customer experience. She’s excited to be a part of MHSG’s vision to further expand on our goal of being the premier hair salon in Northern Virginia.
Michael Helene Says: Dawn was a client of mine for many years and we had spoken many times about her working for me at one point. We were talking one day and decided a good place for her would be in customer retention due to her background. This was one of the best choices I ever made. Dawn is a brave lady!! She calls many clients daily to check on their experiences and that is a tough job sometimes. She has raised our return rate by 25% and she plans out all our weddings, which is no easy task!! Dawn is a hard worker and a great friend….she even watches my kids if need be, lol!
Fun Facts About Dawn:
1.What is your nickname?
2.What 2 items would you take if you were on a deserted island for a whole year?
Sunscreen and water
3.What is your Zodiac?
4.What you consider to be the best day?
My wedding day
5.What movie character reminds you of yourself?
Lead Front Desk Coordinator at Sterling
Destini has been in salon management for over 7 years. She has a true passion for the administrative and business side of the hair and fashion industry. She is a sucker for a good beauty before and after!
Fun Facts About Destini:
- What TWO items would you take to a deserted island if you were stranded for a year?
I would bring my phone and a Starbucks mango dragonfruit refresher
- What is your zodiac?
- What would you consider to be the best date or day?
A shopping spree with multiple Starbucks trips
- What movie character would you say reminds you of yourself? Why?
Sanaa Lathan in love & basketball because she learns how to balance her love life without compromising her dreams in life.